The term “source of reservation” typically refers to the origin or channel through which a booking or reservation is made for a particular service or product. It encompasses various methods and platforms that customers use to secure their reservations, such as direct bookings through a company’s website, third-party online travel agencies (OTAs), mobile apps, phone calls, or walk-in bookings. Here are the some types of Source of Reservation. These are as follows:
1. Direct Reservation
Direct reservations are those made by an individual or group to a hotel directly (without the use of a middleman).
2. Central Reservation System
Using a toll-free phone number or an online website, the Central Reservation System allows computer-based reservations at any participating lodging establishment at any location.
3. Intersell Agencies
Intersell Agencies offers a wide range of services, including bookings for hotels, rental cars, travel plans, tours, airlines, trains, and more. For instance, Travelguru, Makemytrip, and Expedia.
4. Global Distribution System
A single point of access for booking hotel rooms, airline tickets, rental cars, and other accommodations in this global computerized reservation network. For instance, World Span, SABRE, etc.
5. Agency
Booking via tour companies or travel agencies. The agent typically collects guest payments, issues an accommodation voucher on the hotel’s behalf, and sends a confirmation to the hotel.
6. Corporate Bodies
Reservations from businesses, NGOs, establishments, etc. These businesses give hotels large reservations so they can obtain rooms at discounted prices.
7. Government Sector
Reservations from government agencies. Government officials stay in hotels while they travel to various locations for official business.
8. Hotel Website
Another possible place to get reservations is the hotel’s own website. Visitors can check the availability and make a reservation using the link for reservations on the website.
Reservation Procedure
- Greet the caller with mandatory phrase.
- Identify the caller’s need i.e. type of room, duration, number of people, etc.
- Provide an overview of the hotel’s features and benefits based on what caller has asked.
- Make a room recommendation and adjust it according to the caller’s response.
- Close the sales.
- Gather the reservation information.
- Thank the caller.
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